The Story about this Public Liability Claim

Lee was seriously injured at a bus station. She had alighted from one bus and was walking through an internal passageway to catch another bus located at another bus bay. The passageway was poorly lit and there was a patch of uneven and cracked concrete flooring that was difficult to see. Lee tripped on the uneven surface and fell forward, landing awkwardly and hard on her left knee and right shoulder. She had fractured her knee cap and broke her shoulder in two places.

Lee’s injuries made life very difficult. She was retired and travelled by bus almost every day to visit and care for her elderly mother who was in her 90s. The passageway where Lee had her fall had been built long after the main bus station, and it was a particularly challenging investigation to identify the correct responsible party. There were multiple parties involved in Lee’s matter including various government departments and bus companies. Ultimately, Lee was rewarded for her patience and persistence, and she received significant compensation for her injuries following a successful mediation a few weeks before trial.

This is what Lee had to say about her experience:

Actual Client Testimonial.

I sustained knee and shoulder fractures when I tripped on the uneven surface in a public place. I contacted Henry Carus & Associates, and Mr David Halhead and his team handled my case. David assessed that my case was viable and I immediately felt re-assured and confident that a professional team was looking after my best interests, and a successful outcome would result. Everything was handled so smoothly and competently, without upset or disruption to me. Appointments with medical examiners were arranged conveniently for me and I received copies of all reports It was a complex and lengthy process to identify the multiple defendants in my case, but I was contacted and advised of progress at every stage. David and his team were, at all times, empathetic, patient, and encouraging in every communication with me, and I was always sure, and satisfied, that my case was being managed by a highly competent and experienced team. At mediation, David and Rowan (the lawyer appointed to my case) briefed me thoroughly, and their counsel and advice resulted in a positive result for me.

I am so thankful that I contacted Henry Carus & Associates, and I unreservedly recommend and endorse Mr David Halhead and his team for their skilled command, and successful financial resolution, of my case.


Learn More About People We've Helped