The Story about this Public Liability Claim

While out for an evening walk with her husband, our client, Helen, suffered a serious fall on a poorly maintained footpath. The area was dimly lit and partially obscured by overhanging trees, making it difficult to see changes in the pavement surface.

As she walked ahead, she unknowingly encountered an uneven section of the footpath and tripped. The fall was sudden and severe. Her husband, who had been walking some distance behind, heard her cry out and rushed to help.

Our client was taken to hospital, where doctors confirmed she had sustained significant injuries to both arms as well as damage to her knees. Surgery was required to stabilise the fractures, and both arms were immobilised during the early stages of her recovery.

The incident dramatically disrupted her independence and daily routine. Simple tasks suddenly became extremely difficult, highlighting just how serious a fall like this can be, particularly when it occurs in a public place that should be safe for the community to use.

Here is what Helen had to say about her experience with our firm:

Actual Client Testimonial.

After my injury, the process of navigating a compensation claim felt quite overwhelming, and I wasn’t sure where to begin. I chose to engage HCA Lawyers after they were recommended to me by a friend, and it turned out to be one of the best decisions I made. From the very first conversation, they treated me with genuine care and respect, taking the time to listen and understand my situation.

What really stood out was how clearly they explained everything. Legal processes can feel complicated, to those of us not in the legal profession, but they made sure I always understood what was happening and what the next steps would be. I never felt rushed or like just another case — they were patient, approachable, and always willing to answer my questions.

I was also very impressed by the work they put in behind the scenes to achieve the result. They went to great lengths to gather the information and evidence needed to support my claim. It was clear they were thorough, determined, and genuinely committed to presenting my case properly.

Throughout the process, their professionalism and support gave me a lot of confidence. They handled everything with great attention to detail while also being compassionate about the personal impact the injury had on my life.

I’m incredibly grateful for the guidance and support I received and would highly recommend HCA Lawyers to anyone needing help with a personal injury compensation claim.


Learn More About People We've Helped