What Our 90-Day Guarantee Means for You

Many clients that we meet are deeply concerned about cost when hiring a law firm to help lodge your claim. Choosing a lawyer is a decision most people only make once. In the case of a personal injury lawyer, you’re likely doing it while dealing with an injury, and often without knowing what to expect from the relationship. That’s the exact problem our 90-Day Guarantee is designed to solve.

Quick answer

Our 90-Day Guarantee means that if you’re not satisfied with our service in the first 90 days after signing your General Authority with us, you can move to another firm at no cost. There’s no penalty and no obligation to stay — it’s designed to give you confidence in your choice of lawyer, without asking you to commit before you know how we work.

Choosing a personal injury lawyer is a big decision

When you first meet with an injury lawyer, they’ll usually explain their No Win, No Fee arrangement and ask you to sign a costs agreement which is a formal document setting out how fees will be charged if your claim succeeds. Under Victorian law, you have the right to negotiate that costs agreement, negotiate the billing method, and seek help from the Victorian Legal Services Commissioner if a dispute arises over legal costs.

Even with those protections in place, it’s still hard to know how a firm will actually work with you until you’re partway through your claim. You might not know how responsive they’ll be, how clearly they’ll explain things, or how comfortable you’ll feel asking questions. Committing to a firm before you know any of that can feel like a leap of faith, particularly when you’re already dealing with an injury and the stress that comes with it.

How the 90-Day Guarantee works

We believe you deserve more than a leap of faith. That’s why, alongside our No Win, No Fee approach for eligible matters, we offer a 90-Day Guarantee.

When your 90 days start

The 90-day period begins from the date you sign your General Authority with us, that is the document that formally engages HC+A to act on your claim. From that point, you have 90 days to decide whether you’re comfortable with how we’re handling your matter.

What happens if you decide to leave

If, within that period, you feel we’re not the right fit, for whatever reason, you’re free to move your claim to another firm. You won’t be charged for the work we’ve done, and you’re free to take your file and continue your claim wherever you choose.

Why we offer this guarantee

We offer the 90-Day Guarantee because we want clients to choose us with confidence, not out of a sense of being locked in. It reflects our broader approach: we’d rather earn your trust through the way we handle your claim than through a contract that makes leaving difficult.

To date, no client has taken us up on this option. We put that down to clients feeling heard and well looked after from the outset, but the option is always there if you need it.

How this fits with our No Win, No Fee approach

We act on a true No Win, No Fee basis. If your claim isn’t successful, you pay nothing — no legal fees, and no out-of-pocket costs, including disbursements. The 90-Day Guarantee works alongside this commitment, giving you an additional layer of confidence in the early stages of your claim, when you’re still getting to know how we work together.

Frequently Asked Questions

Does it cost anything if I decide to leave within 90 days?

No. If you choose to move your claim to another firm within 90 days of signing your General Authority with us, you won’t be charged for the work completed during that time.

Does the 90-Day Guarantee apply to every type of claim?

The 90-Day Guarantee applies to TAC claims, WorkCover claims, medical negligence and public liability matters. If your claim falls outside these areas, our team will let you know how we can help when you first get in touch.

Is the 90-Day Guarantee the same as the TAC Medical and Like Services Guarantee?

No. The TAC Medical and Like Services Guarantee is a separate offer relating specifically to TAC claims and the payment of reasonable medical and like services costs. The 90-Day Guarantee relates to your ability to change law firms early in your claim, regardless of claim type.

What happens to my file if I change firms?

Your file belongs to you. If you decide to move to another firm, we’ll arrange for your file to be transferred to your new lawyer.

How do I know if I’m eligible for the 90-Day Guarantee?

The best way to find out is to speak with our team directly. We’ll explain how the guarantee applies to your specific circumstances during your first appointment.

How HC+A Can Help

If you’re weighing up which firm to trust with your claim, we understand that decision carries real weight. Our unique 90-Day Guarantee is one part of how we try to make that decision easier, alongside clear communication, individual attention, and a personalised approach to your matter from day one.

Contact our team for a confidential discussion about your claim and how our 90-Day Guarantee applies to your circumstances.