The hazard had been present for a prolonged period and had previously been reported yet was never properly repaired. Proceedings were commenced against the infrastructure owner, the local council, and its maintenance contractor.

The claim resolved by settlement on the first day of trial, with all three defendants contributing compensation in recognition of the injuries suffered and their ongoing impact on Ms Patel’s work, family life, and future.

Here is what our client had to share about her experience with our firm:

The post Mona Patel appeared first on Henry Carus + Associates.

As she walked ahead, she unknowingly encountered an uneven section of the footpath and tripped. The fall was sudden and severe. Her husband, who had been walking some distance behind, heard her cry out and rushed to help.

Our client was taken to hospital, where doctors confirmed she had sustained significant injuries to both arms as well as damage to her knees. Surgery was required to stabilise the fractures, and both arms were immobilised during the early stages of her recovery.

The incident dramatically disrupted her independence and daily routine. Simple tasks suddenly became extremely difficult, highlighting just how serious a fall like this can be, particularly when it occurs in a public place that should be safe for the community to use.

Here is what Helen had to say about her experience with our firm:

The post Helen Cameron appeared first on Henry Carus + Associates.

Lost in that back-and-forth was the person who mattered most: Suzanne. An older woman with a fractured hip, facing urgent surgery and a long recovery.

We stepped in to investigate and determine exactly who was responsible. Once we isolated the correct entity, we pursued the claim on her behalf and ultimately resolved the matter outside of Court, providing Suzanne with much-needed clarity and peace of mind.

Here is what Suzanne had to say about her experience with our firm:

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John called our office and was completely unaware of his rights and whether there would be anything that we could potentially do to assist him with his situation. We were more than willing to assist him with his claim, and it was a pleasure to guide John through the legal process.

Although we tried to find an early resolution to John’s claim, the matter was strongly defended by the gymnasium’s insurance representatives and legal team. Despite these challenges, we were able to successfully resolve John’s claim without him having to appear in Court.

We were glad to be able to assist a lovely man like John with his claim and we were extremely pleased to know that he was happy with the result of his claim.

Here is what John had to say about the services that were provided by our firm:

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As a result, Deidre completely missed the step, fell forward, and seriously jarred her right leg. This resulted in significant damage to her right knee which, sadly, was permanent. Prior, Deidre had worked as a nurse for 30 years and her injuries meant that she had to take early retirement from a job that she loved.

Thankfully, Deidre’s partner took a photo of the step straight after the incident. Over time, as part of our investigations we visited the site and took further photos which proved that, after Deidre’s accident, changes were made to the step including additional markings and a light to illuminate it for customers. This evidence was crucial in ensuring Deidre was able to succeed in her claim.

We were able to resolve Deidre’s matter at a mediation for significant lump sum compensation for her injuries, out of pocket expenses, and loss of income.

Deidre was delighted with the outcome and wrote:

The post Deidre Edmonds appeared first on Henry Carus + Associates.

Luckily, Brigid’s partner had taken some extremely useful photographs and measurements of the paver before it was repaired. He sent these to the council, accompanying his complaint on behalf of Brigid. In response, the council came out to the site to investigate but said that the defect was less that their intervention level so they would not fix the fault and denied liability for any of Brigid’s injuries or subsequent losses.

Due to the nature of her injuries, Brigid had to undergo significant continuing rehabilitation – the cost of which mostly came from her own pocket.

Our firm was recommended to Brigid by a friend, and we set to work investigating the matter for her. The council maintained their denial of liability, so we issued court proceedings on Brigid’s behalf and were prepared to take her matter to trial if necessary. A few weeks before the trial, the council’s lawyers agreed to settle Brigid’s claim for pain and suffering and out of pocket expenses for a significant sum – an outcome our client truly deserved.

Brigid was extremely thankful for our services and wrote:

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Following her accident, Dorothea reached out to the manager of the shopping centre to see if they were willing to cover the medical expenses that she had incurred as a result of the incident. After having difficulties with the manager, Dorothea reached out to our firm to see if we could potentially assist her with obtaining some coverage of her medical expenses and perhaps a small amount of compensation for the pain and suffering that she had experienced since.

We proceeded to legal proceedings on Dorothea’s behalf, and the claim was vigorously defended by a number of Defendants including: the shopping centre, the shopping centre’s cleaning company, and their relevant insurance companies. Dorothea was at times frustrated by the delays being caused by the Defendants and the legal process in general, however, we made sure that we were always available to answer any of Dorothea’s questions or concerns as quickly as possible.  We took great care to ensure that Dorothea felt supported throughout the legal process and asked that she put her faith in our firm to achieve a positive result for her.

After a lengthy legal proceeding, we were able to obtain an out-of-court settlement for Dorothea that not only compensated her for all of her medical bills, but also provided her with a generous figure of compensation which was far more than she initially hoped to receive when she first contacted our firm.

Dorothea was extremely pleased with the result of her matter, and the overall quality of the legal services that were provided to her during her claim. We invite you to read more about what Dorothea had to say about our firm below:

The post Dorothea Roberts appeared first on Henry Carus + Associates.

We were more than happy to take on Robert’s claim, understanding the difficulties he was facing. Like many people who first seek our help, Robert found the legal process intimidating. Initially unsure of what to expect, Robert was comforted knowing that we would guide him through each step. The insurance company representing the responsible party vigorously defended the claim, which presented several hurdles for both Robert and our legal team to overcome.

Throughout the process, Robert faced scepticism from outside sources, with some suggesting that pursuing the claim was a waste of time. They warned him that legal fees could exceed any compensation awarded, leaving him with little or nothing in the end. To address these concerns, we made sure Robert understood that our services were offered on a no-win, no-fee basis. Our team was always available to answer his questions and offer support, ensuring that he felt informed and reassured throughout. We even visited Robert at his home multiple times to help him better understand the legal proceedings, which was greatly appreciated by both Robert and his wife, Linda.

After much hard work and lengthy legal proceedings, we were able to negotiate a favourable settlement for Robert, without the need for him to go to trial. The compensation amount was one that both Robert and Linda were very pleased with, and they expressed sincere gratitude for our dedication in pursuing and resolving the case.

Here’s what Robert and Linda had to say about the services provided by our firm:

The post Robert Howarth appeared first on Henry Carus + Associates.

We investigated Connie’s claim and later initiated contact with the supermarkets insurance representatives by providing evidence as to the severity of the injuries that Connie had suffered because of her fall.  We then engaged in discussions with the insurance company to see if it was possible to find a resolution to Connie’s claim without the need to initiate formal legal proceedings. We endeavoured to hold regular conversations with Connie and her daughter Katrina throughout this process to ensure that we could answer any queries or concerns they might have regarding the claim.

After lengthy correspondence with the insurance company, our team were able to successfully negotiate a resolution to our client’s case without the need for Connie to go through the process of litigation. Connie not only received a settlement that completely reimbursed her for her medical bills, but also a generous amount for the pain and suffering that she experienced due to the fall.  It was a pleasure to assist Connie throughout the legal process and we were extremely pleased to obtain such a positive result for her.

Here is what Connie’s daughter Katrina had to say about our services:

The post Connie Fotiou appeared first on Henry Carus + Associates.

We later initiated legal proceedings on Wendy’s behalf and the claim was vigorously defended by the relevant insurance company. On a number of occasions, Wendy called our office in tears wondering if her case was worth the time and effort being put in by both her, and our office. We did our very best to ensure that we answered Wendys questions and concerns as promptly and informatively as possible. We took great care in ensuring that Wendy felt supported during the legal process and that her experience was as stress free as we could possibly make it. Throughout her claim, we hoped to put Wendy’s mind was at ease with the knowledge that we were advocating for her.  

When we first spoke with Wendy, she was only hoping to recover the out-of-pocket expenses that resulted from the accident. This included the costs of obtaining surgery on her ankle, the costs of cleaning services for her home when she was unable to do so herself, and the costs of further treatment for her injuries. After a lot of hard work, we were able to obtain an out of court settlement that not only compensated Wendy for all the money that she had already spent, but also assisted her with obtaining compensation for the pain and suffering that she had experienced. 

Wendy was overcome with emotion and extremely grateful for our efforts upon the resolution of her case. It was a far better result than what she was hoping for when she first came to us, and she said that she could now look forward to being able to move on with her life.

Here is what Wendy had to say about the services she was provided with by our firm:

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